FORMS & FEEDBACK


  • FEEDBACK
  • POLICIES
  • ​COMPLAINTS, GRIEVANCES, APPEALS
  • ​ADA COMPLAINTS, GRIEVANCES, APPEALS

  • RESPIRATORS AND OXYGEN

  • SERVICE ANIMALS

  • WHEELCHAIR LIFT EQUIPMENT FAILURES

  • WHEELCHAIR SECUREMENT

  • PROCEDURES
  • WHEELCHAIR LIFT OPERATION
  • REQUEST FOR PROPOSALS
  • MARKETING SERVICES FOR ADVERTISING SIGNAGE ON TRANSPORTATION FLEET
  • DEMAND RESPONSE PUBLIC TRANSIT SERVICE

DIAL-A-RIDE

Americans with Disabilities Act (ADA)
Complaints, Grievances and Appeals

In the event of a rider complaint against the Dial-A-Ride Department or a staff member, the following procedure is to be followed:


  1. The initial complaint, whether verbal or written, should be directed to the Director of Transportation.
  2. North Township requests that complainants file their grievances within 10 working days. However, a complainant has up to 180 days from the date of the alleged discriminatory act to file a complaint.
  3. If the rider is not satisfied with the resolution, an appeal can be directed to either the North Township Chief Deputy or the North Township Administrative Assistant within 10 working days.
  4. If the rider is still not satisfied with the resolution, a final appeal to the North Township Trustee will be provided.

The attorney representing the Township can be brought into the negotiations for final resolution of the complaint at any time during the process.


All complaints and resolutions are to be documented in writing.


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